www.loubar.org 4 Louisville Bar Briefs 2024 OCCC Attorney Survey Results We Must Do Better – We Will Since my administration began, two of the foundational principals guiding the Office of the Circuit Court Clerk (OCCC) have been our commitment to seeking continuous improvement and our open-door policy to enhance communication. The open and honest feedback that we have received through the years has been vital to our suc- cess – suggestions and input that have come from our own TEAM members, from the customers we serve and, of course, the attorneys who utilize our operations as our most frequent patrons. Through the annual Attorney Survey, we receive your anonymous and candid feedback. We use this data to calibrate our operations and improve service. Further, we share any input about electronic filing with the Administrative Office of the Courts (AOC), which administers eFiling and our case management system (KyCourts), and we pass along judge-related feedback to the local judiciary. Earlier this year, we conducted our Attorney Survey, and I would like to express my appre- ciation to those who took the time to re- spond. While rating our overall OCCC service provided, we tabulated 32.08 per- cent who said we de- livered “Excellent” service, 46.7 percent who said “Good” service and 16.98 percent who noted “Satisfactory” service. However, 4.24 percent noted that their experience was either “Poor” or “Unsatisfactory.” This provides us with an opportunity to address what is not working well. As we have traditionally offered as part of the survey, there was an open-ended question: “How can we improve?” and we received input from 69 attorneys. While there were those who said we were doing well, others said we have missed the mark and need to improve. The comments noted several specific areas for improvement, such as better customer service etiquette, answer- ing phones in a more timely fashion and staying on top of basic core functions, such as keeping the paper files up to date (among other suggestions). My promise to you is that we must do better, and we will do better. Thank you for your feedback, especially the difficult observations where you take us to task. Getting honest comments is the reason why we conduct this annual exercise, not just to check a box and move on. We hear you and we are determined to address every complaint for resolution, both internally and in conjunction with the AOC. We will always strive for continuous improvement because it is an honor and privilege to serve as your Cir- cuit Court Clerk, and you deserve this level of commitment from your public servants. – David Nicholson, Circuit Court Clerk. n KCREC '24 7:30 AM Registration 8:30 AM Conference @The Louisville Marriott East KENTUCKY COMMERCIAL REAL ESTATE KENTUCKY COMMERCIAL REAL ESTATE c o n f e r e n c e Gold Sponsors Silver Sponsors Wednesday, Nov. 6 Title Sponsor KYLAP Launches American Foundation for Suicide Prevention’s First Interactive Screening Program Designed for Legal Professionals Kentucky Lawyer Assistance Program (KYLAP) has partnered with the American Foundation for Suicide Prevention (AFSP) to implement AFSP’s Interactive Screening Program (ISP), of- fering mental health and suicide prevention support to Kentucky’s legal professionals including lawyers, judges and law students. AFSP is the country’s leading organization at the forefront of advancing science, advocacy and education for suicide prevention, including support for those affected by suicide. The Kentucky Legal Professionals’ Interactive Screening Program (KLP-ISP) is an evidence- based, online screening program that provides a safe and secure method for individuals to anonymously and proactively connect to peer and clinical support before crises emerge. Ken- tucky is proud to offer this new screening tool, which is the first of its kind in the country targeted specifically to legal professionals. As part of the partnership, Kentucky Lawyer Assistance Program will offer ISP for all legal professionals as defined in SCR 3.910 (all Kentucky law students, lawyers and judges). As of May 1, 2024, this program is now open to all Kentucky Bar Association members. To access this screening program, visit https://kylap.caresforyou.org. If someone you know is considering suicide or in a mental health crisis, dial 988 for the Suicide and Crisis Lifeline. n The LBA will be participating in the Out of the Darkness: Suicide Prevention Walk on November 2. Details on how to join Team Walking for Tomorrow coming soon!